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  • KOR
  • CHI
  • JAP
  • department store
  • CSR
  • Customer satisf action management

customar benefit

Carrying out safe and pleasant product and store managemen

  • Product, store management
  • Win-win management

HACCP Certification

HACCP Certification mark

In December 2008, the Lotte Department Store’s livestock division became the first in the industry to acquire the HACCP (Hazard Analysis Critical Control Point) certificate. HACCP is a sanitation management system that guarantees food safety by preventing harmful factors in all food system processes, from the production of raw ingredients to manufacturing, processing, storage, distribution and final consumer consumption.

Health Management Systems Image
  1. Manufacturing
  2. Processing
  3. Storage
  4. Storage

The Lotte Department Store has been preparing for the HACCP certification inspection for our 5 branches (Jamsil branch / Yeongdeungpo branch / Starc-ity branch / Gwangju branch / Dongnae branch) since May, and has passed the inspection for Ministry.

Quality assessment policy

The Lotte Department Store first introduced its quality assessment policy in August 2003. Though first starting with only 4 inspectors, we have since expanded to dispatch individual inspectors for all branches. The quality inspectors scrutinize the store’s sanitation control, reviews food-related regulation violations, examines personal hygiene measures, and works to improve refrigeration storage and other behind-the-scenes sanitation control.

Monthly inspection point

Monthly inspection point image
  1. Intensive quality cont-rol during New Year’s Day
  2. Inspection of gift sets
  3. inspection of pesticide residue in agricultural produce
  4. Inspection of the sour-ce of origin for spring greens
  5. Intensive quality cont-rol for food poisoning for the summer
  6. Intensive sample inspe-ction by government
  7. Intensive monsoon sanitation control
  8. Intensive food poison-ing control month
  9. Intensive quality cont-rol for the Chuseok holidays
  10. Inspection on sanitati-on blind spots
  11. Intensive quality cont-rol for the kimchi sea-son
  12. Inspection of Christ-mas and Year-end gift set

Indoors air quality control

Department stores are multi-function facilities visited by numerous customers and as such, the indoors air quality control is of crucial importance.
The Lotte Department Store is implementing an autonomous indoors air quality control standard stricter than the legal regulations so as to ensure the health and well-being of our customers and employees.

[Air quality control results in all branches]
As of October 2009
Fore poimt air quality measurements
  Inspection category Unit Lega
for the Lotte
with legal
Store Fine dust ㎍/㎥ 140 32.5 23.2 Satisfactory
Formaldehyde ㎍/㎥ 100 46.2 46.2 Satisfactory
ppm 90 0.7 7.8 Satisfactory
ppm 1000 482.2 48.2 Satisfactory
Parking lot Fine dust ㎍/㎥ 180 51.3 28.5 Satisfactory
Formaldehyde ㎍/㎥ 100 28.4 28.4 Satisfactory
ppm 20 2.7 13.5 Satisfactory
ppm 1000 526.4 52.6 Satisfactory